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Support Policy
At Plants Ghar , we are committed to providing reliable and timely support to our users.
1. Support Channels
Users can contact us through:
Email:plantsgharpk@gmail.com
Website contact form
Live chat (if available)
2. Support Hours
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday & Public Holidays: Limited support
3. Response Time
General queries: Within 24 hours
Urgent issues (orders/payments): Within 12 hours
4. Scope of Support
We provide support for:
Order issues (delays, tracking, delivery)
Payment problems
Account-related issues
Technical problems on the platform
5. Marketplace Limitation
As a marketplace:
We act as a mediator between buyer and seller
Some issues may require coordination with the seller
6. Dispute Resolution
If a dispute arises:
We will review order details
Contact both buyer and seller
Make a fair decision based on evidence
7. Misuse of Support
We reserve the right to:
Refuse support in case of abusive behavior
Suspend accounts for repeated false complaints
8. Contact
Email:plantsgharpk@gmail.com
We aim to ensure a smooth and trustworthy experience for all users.
Pakistan 1st Plants Marketplace.
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